HOTEL MANAGER

Herceg Novi, Montenegro
2 days ago

Description

The Hotel Manager (HM) of Mamula Island oversees the ongoing operation of our ultra-luxury boutique hotel, including the management of a large Food & Beverage operation. Reporting to the Area General Manager, the HM is responsible for developing and executing an operational strategy aligned with Mamula’s business goals, implementing sustainable work processes, and leading the team to operational excellence. The HM ensures guest satisfaction, financial performance, and service delivery by maintaining close engagement with both guests and staff. It is paramount that the HM is an active part of the local community.


KEY RESPONSIBILITIES:

  • Operational Leadership: Develop and execute an operational strategy aligned with the hotel's vision and business strategy, implementing sustainable processes that support long-term success.
  • Opening Leadership: Lead all aspects of the hotel’s opening, ensuring a seamless season launch and immediate operational excellence from day one.
  • Area GM Relations: Manage relationships with the Area General Manager, aligning business objectives with property performance while fostering transparency and trust.
  • Food & Beverage Excellence: Lead a dynamic, high-end Food & Beverage operation, ensuring impeccable service standards and maximizing revenue potential for the 5 F&B outlets on the island.
  • Guest Engagement: Be a highly visible leader, engaging regularly with guests to gather feedback and ensure exceptional service delivery that exceeds expectations.
  • Sales & Marketing: Work closely with the DoSM in a sales strategy with clear targets, encouraging innovation in marketing to increase market share and elevate the property’s profile in the luxury segment.
  • Team Development: Champion the growth of our team by creating personalized development plans for team members and fostering a culture of learning, engagement, and career progression.
  • Community Involvement: Actively engage with the local community, representing the hotel as a leader in social responsibility and cultural celebration.


Requirements

QUALIFICATIONS

We are seeking a visionary Hotel Manager with a proven track record in leading ultra-luxury hospitality operations. The ideal candidate will bring significant experience managing high-profile properties, with a preference for those who have worked in The Balkans or remote places. You will possess exceptional leadership, communication, and organizational skills, combined with strong business acumen to drive both top and bottom-line performance.

  • A bachelor’s degree in hospitality or a relevant field
  • Fluency in English (additional languages a plus)
  • Demonstrated success in luxury resort management are required
  • Experience in managing large-scale Food & Beverage operations is advantageous.
We further require the Hotel Manager to:

  • Be a charismatic ambassador for the property, setting the highest standards of personal presentation and guest-focused service.
  • Demonstrate strategic thinking, identifying growth opportunities, fostering innovation, and ensuring operational excellence.
  • Exhibit expertise in high management relations, pre-season-opening operations, and the management of F&B outlets.
  • Be highly visible within the business, engaging with guests, and building strong relationships with stakeholders.
  • Lead by example, inspiring colleagues, and fostering a culture of excellence, with a strong focus on team development and colleague engagement.


Department

Benefits

Responsibilities

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